Frequently Asked Questions


Is there a cancellation charge?
We ask for a fixed cancellation charge. For details, please visit HERE.
I want to change or cancel my reservation.

・For a reservation made by telephone:

We ask that you contact the hotel directly.

・For a reservation made through the internet:

If you made your reservation using the reservation page on HOTEL THE LEBAN's official website, we ask that you follow the procedures found by clicking HERE.

・For a reservation made using one of the various reservation sites:

We ask that you follow the procedures of the site used to make your reservation. Please understand that even if you contact the Hotel directly, you might not be able to take the necessary steps to cancel.

Can I be placed on a waiting list?
We are very sorry to inform you that we are not able to place you on a waiting list.
Can a child under 20 years of age
make a reservation (accommodation)
on their own?
We ask that minors refrain from seeking accommodation to stay by themselves. However, it is possible for a minor to stay by themselves if their parents make the reservation and submit in advance a Letter of Consent.


Please tell me your
check-in and check-out times.

Check-in is 15:00 and check-out is by 11:00. There are always staff on duty at the Front Desk 24 hours a day, but should you be arriving after 22:00, we ask that you contact the Hotel in advance.

Can the check-out time be extended?

It can be extended up to 14:00 at the latest.

We charge a late check-out fee of 1,500 yen per hour.

※ Please be aware in advance that depending on operating conditions on that day or the next day, we might not be able to accommodate your request.

Can I check in early?

We can accommodate an early check-in from 13:00.

We charge an early check-in fee of 1,500 yen per hour.

※ Please be aware in advance that depending on operating conditions on that day or the next day, we might not be able to accommodate your request.

Can I use the internet from my room?

Free WI-FI is available in all our guest rooms. Please be aware in advance that your connection speed may deteriorate or you might not be able to connect depending on your computing environment or the degree of line congestion.

What amenities are available in the room?

Nightclothes (separate for upper body and lower body), slippers, bath towels, face towels, shampoo, conditioner, body soap, hand soap, toothbrushes, dryer, mineral water.

HOTEL THE LEBEN has an Amenity Counter on the first floor where you can buy what you need in just the quantity you need.

Amenity Counter

Razors, hairbrushes, shower caps, body towels, cotton buds, cotton swabs, amenity bag, cleansing, face wash, skin lotion, milky lotion.

What items are available on loan?

bottle openers, wine bottle openers, extension cords, nail clippers, ice packs, blankets, plasters, chopsticks, spoons, forks, knives, air purifiers, trouser presses, thermometers

Can I smoke or use heated tobacco
products in my room?
All rooms are non-smoking. We prohibit these items from being used in our guest rooms, so please smoke in the designated areas on 1F.
Tell me about your child bed-sharing charge.

There will be no extra charge when one child, under 6 years old, shares a bed.

※ The child must share a bad with another guest. No extra beds or other arrangements will be provided.

※ If the child is elementary school age or above, they will be charged as an adult.

Please advise the Hotel in advance should you wish your child to share a bed.


Tell me what methods of payment
can be used at your hotel.

・Credit cards:

VISA, MasterCard, JCB, American Express, Diners Club, Toyota Credit, UnionPay

・Electronic money:

Rakuten Edy, iD, WAON, prepaid transportation cards ※QUICPay

※ We do not accept cash.


Does the hotel have a parking lot?
How much does it cost?

Yes, we do. It is available on a first-come, first-served basis for 3,000 yen (tax inclusive) per night.

It can accommodate 2 high-roof vehicles (total height: 2,100mm high) and 4 ordinary vehicles (total height: 1,750mm; total length: 5,050mm; total width: 1,850mm; weight: 2,350kg).

When the parking lot is full, we may be able to suggest a nearby coin-operated car park.

※ When using a nearby coin-operated car park, pay the facility directly.

Is there a coin laundry?
There is a coin-operated laundry on 3F, 8F, and 15F.
Is there a microwave oven?
There is a microwave oven available on 2F, 9F, and 15F.
Is there a smoking room?
There is one on 1F.
Can you store baggage?

You can use the package spaces and coin lockers on 1F.

They can be used before checking in or after checking out. Please ask at the Front Desk.